BetMaze Online Casino Cookies

At BetMaze Online Casino, we use cookies and similar technologies to make our website work properly, to keep your account secure and to give you a smoother, more personalised gaming experience. This Cookies Policy explains what cookies are, why we use them, and how you can manage or disable them if you prefer. BetMaze Online Casino is owned and operated by ProgressPlay Ltd, licensed and regulated by the Malta Gaming Authority (licence MGA/B2C/231/2012, issued 16 April 2013) and by the UK Gambling Commission (account number 39335). By continuing to browse or use our platform, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that our website places on your computer, smartphone or tablet when you visit us. They allow our systems to recognise your device, remember your preferences and understand how you interact with our services. We use cookies across our desktop site, our mobile browser platform, and within our iOS and Android apps to help everything run smoothly, from logging in securely to loading your favourite games faster.

Why We Use Cookies

We rely on cookies for a number of important reasons. They help us verify your identity when you log in, keep you signed in as you move between pages, and protect your account from unauthorised access. We also use cookies to remember your language and currency preferences, to measure how our website performs, and to understand which games, bonuses and promotions our players enjoy most. This data helps us continually improve our Rewards Programme, our welcome offers, and the overall experience we provide.

Essential Cookies

These cookies are strictly necessary for our website and app to function. Without them, we would not be able to let you log into your account, process your deposits and withdrawals, or apply responsible gambling tools such as deposit limits and self-exclusion. Because these cookies are essential to the safe operation of our services, they cannot be switched off through our cookie settings.

• We use session cookies to keep you logged in securely while you play
• We use security cookies to detect fraud and protect your payment details
• We use cookies to remember your responsible gambling settings and account limits

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred language from our Help Centre options in English, Finnish, French, Japanese or Spanish, as well as display settings and previously visited game categories. We use this information to tailor your visit and reduce the need for you to re-enter preferences every time you return to us.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors use our website, which pages are most popular, and where players may encounter difficulties. This data is collected in an aggregated, largely anonymous form and helps us optimise page loading speed, improve our navigation, and refine features like our Rewards Store, Missions, Levels and Badges.

Advertising and Affiliate Cookies

We work with marketing partners and affiliates to promote BetMaze Online Casino, and we use cookies to track the effectiveness of these campaigns. These cookies help us understand which advertisements or affiliate links led you to us, and they allow us to avoid showing you repetitive or irrelevant promotions. They may also be used to measure the performance of offers such as our welcome bonus, sports free bets, Mystery Box, or Wheel of Spins promotions.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties who provide services on our behalf. Our payment processing is handled by Babaloo Limited, and certain instant bank payments are processed through Truelayer Limited; these providers may set their own cookies to ensure secure and accurate transaction processing. Our transactions may also appear on your bank statement under the names ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. In addition, our live casino partner Evolution Gaming, together with other software providers such as NetEnt, Pragmatic Play, Big Time Gaming, Games Global, Playtech and Hacksaw Gaming, may use cookies within their game clients to ensure fair play and smooth game loading. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further details.

Cookies and Your Account Activity

We may use cookies to track deposits, wagering activity, and progress within our Rewards Programme, including Missions completed, Levels reached, and points earned or spent in the Rewards Store. This allows us to correctly apply bonus terms, such as wagering requirements on our welcome offer of 100% up to £50 plus 20 Free Spins, or eligibility rules for promotions like our Bet £10 Get a £10 Free Bet sports offer. Cookies also help us apply exclusions correctly, for example recognising that deposits made via Skrill or Neteller do not qualify for certain bonuses.

Managing Your Cookie Preferences

You are in control of how cookies are used on your device. Most web browsers allow you to view, delete and block cookies through their settings menu. Please note that if you choose to disable essential cookies, you may not be able to log in, deposit, withdraw, or access certain features of our platform, including our mobile apps for iOS and Android.

• You can adjust cookie settings directly within your browser preferences
• You can delete existing cookies stored on your device at any time
• You can use private or incognito browsing modes to limit cookie storage
• You can opt out of certain third-party advertising cookies via your browser or device settings

Cookies on Our Mobile Apps

Our iOS and Android apps may use similar tracking technologies to cookies, such as device identifiers and local storage, to keep you logged in, remember your settings, and measure app performance. These technologies work in much the same way as browser cookies and are covered by this policy.

Restricted Territories and Regional Settings

Because we serve players in the United Kingdom as well as non-UK markets with separate withdrawal minimums, timeframes and payment options, we may use cookies to detect your general location and apply the correct currency, minimum deposit, and available payment methods. Players registered with GAMSTOP or self-excluded elsewhere on our network are identified and restricted from accessing our services, and cookies play a role in helping us apply these safeguards consistently.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or the way we operate BetMaze Online Casino. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website or apps after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about our data practices, please reach out to our support team through Live Chat, available 24/7, or contact us by email at customersupport@instantgamesupport.com. For complaints, you may write to complaints@instantgamesupport.com, and for matters relating to your account relationship, you can contact playerrelationship@instantgamessupport.com. We are committed to being transparent about our use of cookies and to protecting your privacy while you enjoy our games, live casino tables, and sports betting markets.