BetMaze Terms and Conditions

Welcome to BetMaze Online Casino. These Terms and Conditions govern your use of our website, mobile applications and all services we provide, including the BetMaze casino login area, our games library and our sports betting platform. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

BetMaze Online Casino is owned and operated by ProgressPlay Ltd, registered in Malta under company number C58305, with our Soho Office located at 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, granted 16 April 2013) and are also authorised by the UK Gambling Commission under account number 39335. Payment transactions are processed by Babaloo Limited, based at 5 Secretary's Lane, Gibraltar GX11 1AA, and may appear on your bank statement as ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant bank payments are processed through Truelayer Limited.

Eligibility and Account Registration

To create an account and use the BetMaze casino app or our desktop platform, you must be at least 18 years old and legally permitted to gamble in your country of residence. We primarily serve players in the United Kingdom, though we also welcome non-UK players under separate rules regarding withdrawal minimums, processing timeframes and available cryptocurrency options. We do not accept registrations from jurisdictions outside our licensed territories, and we reserve the right to verify your identity, age and location at any time.

• You must provide accurate, current and complete information when registering
• You may only hold one account with us at any given time
• We do not accept players who are registered with GAMSTOP or self-excluded elsewhere within our network
• We may request identification documents to complete verification, which we process within three working days of receipt

Deposits and Payment Methods

We accept a range of payment methods, including Visa and Mastercard debit cards, Apple Pay, PayPal (UK and Ireland only), PayViaPhone (UK only, subject to a 15% processing fee), Paysafecard, Payz, Skrill, Neteller and Neosurf. For non-UK players and selected countries, we also support cryptocurrency deposits including BTC, ETH, USDC, TRX and SOL. Minimum deposit amounts are £/€/$/CAD/NZD 10, JPY 1,000 or INR 1,000, though certain methods carry their own minimums and maximums, such as Paysafecard (£10, max £700) or Neteller and Skrill (£20, max £5,000 each).

Please note that credit cards cannot be used by players in the UK and Ireland. Any funds you deposit must belong to you, and we reserve the right to decline or reverse deposits that we believe originate from unauthorised sources.

Withdrawals

We process withdrawal requests promptly following our internal review procedures. For UK players, our minimum withdrawal is £5, while non-UK players are subject to a €20 minimum; smaller amounts may be requested manually through our support team. We generally require up to one business day to review and process UK withdrawals, and up to three business days for non-UK withdrawals. Once processed, funds are typically returned via Skrill, Neteller or Instant Bank Payment within one business day, or within three to seven business days for debit cards and PayPal.

• We return withdrawals to the same method used for your deposit wherever possible
• PayViaPhone and Neosurf cannot be used to receive withdrawals
• Mastercard withdrawals are currently unavailable due to issuer restrictions, and Visa withdrawals may be restricted in certain countries
• A 1% processing fee, capped at £3, applies per withdrawal
• We charge a £5 monthly fee on accounts that remain dormant for 12 consecutive months

Bonuses and Promotions

When you register with us, we offer a welcome package of 100% up to £50 plus 20 Free Spins on Big Bass Bonanza, available after a minimum deposit of £10 through our cashier. Any BetMaze casino bonus funds and their winnings must be wagered 10 times before you can withdraw them, with contributions varying by game type. We also provide a BetMaze casino no deposit bonus opportunity is not currently part of our standing offers, though our Mystery Box, Midweek Wheel of Spins and Weekend Wheel of Spins promotions let eligible players unlock free spins simply by making a qualifying deposit with the relevant code.

Our sports betting section includes a Bet £10 Get a £10 Free Bet offer for new customers, along with seasonal promotions such as our Trio of Fortune, Sahara Riches free spins and the Reel Legends Leaderboard. All bonus terms specify wagering requirements, expiry periods and maximum conversion amounts, and we exclude Skrill and Neteller deposits from qualifying for promotional offers. Submitting a withdrawal request will void any active or pending bonus associated with your account.

Rewards Programme

We operate a Rewards Programme open to every registered player. You earn points by completing Missions, such as trying new games or triggering slot features, which build your Level and unlock Badges granting access to exclusive offers. Points are redeemable in our Rewards Store for free spins, deposit bonuses, bonus money and cashback. To collect or spend points, you must have made at least one £10 deposit, and a further £10 deposit within the previous 30 days is required to continue levelling up. Items purchased from the Rewards Store expire 30 days after purchase.

Accessing Our Platform

You can access our services via desktop, mobile browser, or through our dedicated iOS and Android applications. The BetMaze casino app mirrors the full functionality of our website, allowing you to manage your BetMaze casino login credentials, make deposits, place bets and contact our support team from your mobile device. We recommend downloading updates promptly to ensure optimal performance and security.

Responsible Gambling

We are committed to promoting responsible gambling among our players. We provide tools including deposit limits, time-outs, self-exclusion and reality checks, and we cooperate fully with GAMSTOP for UK-based self-exclusion requests. If you believe your gambling habits are becoming problematic, we encourage you to contact our support team, who can guide you toward appropriate resources and account restrictions.

Limitation of Liability

We strive to maintain an uninterrupted and error-free service; however, we cannot guarantee that our platform will always be available or free from technical faults. We are not liable for any losses arising from your use of our services beyond what is required under applicable law, including losses resulting from internet connectivity issues, third-party payment providers or events outside our reasonable control.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will notify you of material changes through our website or via email, and your continued use of our services after such updates constitutes your acceptance of the revised terms.

Governing Law and Complaints

These terms are governed by the laws of Malta and, where applicable, the laws of the United Kingdom. If you have a complaint, we ask that you first contact our support team via LiveChat, email or our Help Centre. You can reach us at customersupport@instantgamesupport.com for general enquiries or complaints@instantgamesupport.com for formal complaints. Our support is available 24/7 in English, Finnish, French, Japanese and Spanish.