BetMaze Privacy Policy

We at BetMaze are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, use the BetMaze casino app, or interact with us in any other way. By registering an account or using BetMaze, you agree to the practices described in this policy.

Who We Are

BetMaze is owned and operated by ProgressPlay Ltd, registered in Malta under company number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/231/2012, issued on 16 April 2013, and hold a UK Gambling Commission account (number 39335) for players based in the United Kingdom. Payment transactions are processed by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA, and may appear on your bank statement as ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant bank payments are handled through Truelayer Limited, a regulated payment services provider.

Information We Collect

We collect several categories of information when you use our services, including when you create a BetMaze login, deposit funds, place bets, or contact our support team.

• We gather registration details such as your name, date of birth, address, email address and phone number.
• We collect identity verification documents, including proof of ID and proof of address, to comply with our licensing obligations.
• We record payment information, such as card details, e-wallet identifiers or cryptocurrency wallet addresses, depending on your chosen deposit method.
• We track your gaming activity, including deposits, withdrawals, bets, wins, bonus claims and Rewards Programme points, to improve our services.
• We collect technical data such as your IP address, browser type, device information and login timestamps whenever you access our website or the BetMaze casino app.
• We store communications you send us through LiveChat, email, or our contact form.

Data Collected Through the BetMaze Casino App

When you download and use our BetMaze app, we may collect additional device-specific information, including device identifiers, operating system version, app usage statistics and push notification preferences. We use this data to ensure the BetMaze casino app functions correctly and securely across desktop, mobile, iOS and Android platforms.

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age to ensure you are eligible to hold a BetMaze casino account.
• We process your deposits and withdrawals securely through our payment partners.
• We manage your participation in promotions, including any BetMaze bonus, BetMaze casino bonus, or BetMaze no deposit bonus offer you may claim, and we monitor compliance with wagering requirements.
• We personalise your experience, including Rewards Programme missions, levels, badges and leaderboard placements.
• We detect and prevent fraud, money laundering and problem gambling behaviour.
• We communicate with you regarding account updates, promotions, and customer support enquiries.
• We comply with our legal and regulatory obligations under Maltese and UK gambling law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in during your BetMaze casino login session, and analyse how you interact with our website. Cookies also help us tailor promotional content, including notifications about a new BetMaze bonus or seasonal offer. You can manage or disable cookies through your browser settings, though doing so may affect certain website functions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following parties where necessary:

• We share data with Babaloo Limited and Truelayer Limited to process payments and instant bank transfers.
• We share information with regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, when legally required.
• We share relevant data with GAMSTOP and other self-exclusion schemes to prevent access by excluded or restricted players.
• We use third-party service providers, such as identity verification companies, fraud prevention specialists and customer support platforms, to help us operate BetMaze efficiently.
• We may disclose information to law enforcement authorities when required by law.

International Data Transfers

As we serve players across the United Kingdom and other markets, your data may be transferred outside your country of residence, including to Malta, Gibraltar and other jurisdictions where our partners operate. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information whenever it is transferred internationally.

Data Retention

We retain your personal data for as long as your BetMaze account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. Dormant accounts, inactive for 12 months or more, are subject to a monthly maintenance fee as outlined in our Terms and Conditions, but we continue to retain relevant records in line with applicable gambling regulations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive information, secure servers, and restricted internal access to your account and financial details. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your BetMaze login credentials.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data under the GDPR, UK GDPR and other applicable data protection laws. You may:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of data processing.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by law.

Responsible Gambling and Data Protection

We use certain personal and behavioural data to identify signs of problem gambling and to support responsible gaming tools, including deposit limits, self-exclusion and reality checks. If you self-exclude through GAMSTOP or directly with us, we retain the necessary data to enforce this exclusion across our network of brands.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we take immediate action to close any account and delete related data if we discover it belongs to an underage individual.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of BetMaze following any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to us through our Help Centre, LiveChat, or by email:

• General support: customersupport@instantgamesupport.com
• Complaints: complaints@instantgamesupport.com
• Player relationship queries: playerrelationship@instantgamessupport.com

We are here to assist you and ensure your data remains safe and secure whenever you play with us at BetMaze.