Casino Logo

Responsible Gaming at BetMaze

At BetMaze Casino, we believe that gambling should always remain an enjoyable form of entertainment rather than a source of financial or emotional distress. We are committed to promoting responsible gaming practices across all our products, including our slots, live casino games, and sports betting markets. This page explains the tools, resources, and safeguards we have put in place to help you stay in control of your play, and where to turn if you or someone you know needs support.

Our Commitment to Safer Gambling

We operate under the license of the Malta Gaming Authority (MGA/B2C/231/2012) and hold a UK Gambling Commission account, and we take our regulatory obligations around player protection extremely seriously. Our approach to responsible gaming is built into every part of our platform, from registration through to withdrawal, and we continuously review our policies to reflect current best practice in the industry.

We want every visit to BetMaze Online Casino to be a positive experience. That means we actively encourage you to set limits, take breaks, and recognise the signs that gambling may be becoming a problem rather than a pastime.

Who We Protect

  • We do not accept registrations from anyone under the age of 18, and we verify age as part of our standard account checks.
  • We refuse service to players who are registered with GAMSTOP or who are self-excluded elsewhere on our network.
  • We monitor accounts for patterns that may indicate harmful play and intervene where necessary.

Tools to Help You Stay in Control

We provide a range of account controls that let you tailor your gambling activity to what feels comfortable for you. These tools are free, easy to activate through your account settings or our Help Centre, and can be adjusted or reviewed at any time by contacting our support team.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will not permit further deposits until the period resets. If you want to increase your limit, we require a cooling-off period before the change takes effect, while decreases apply immediately.

Loss and Wager Limits

In addition to deposit controls, we offer the option to cap the amount you can lose or wager over a set timeframe. These limits give you an additional layer of protection beyond what you deposit, helping you manage your overall spend more precisely.

Session Reminders and Time-Outs

We can send you reminders about how long you have been playing during a session, helping you stay aware of time spent on our site. If you feel you need a short break, we offer time-out periods ranging from 24 hours to six weeks, during which your account remains closed to play but you can still access your funds and transaction history.

Self-Exclusion

If you decide that a longer break is needed, we provide self-exclusion options for periods of six months, one year, or longer. Once self-exclusion is activated, we will close your account, remove you from marketing communications, and prevent you from opening a new account with us for the duration selected. We also participate in GAMSTOP, the UK's national self-exclusion scheme, and we honour exclusions registered there without exception.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gambling habits. Some signs that gambling may be becoming a problem include:

  • Spending more money or time gambling than you originally intended
  • Chasing losses in an attempt to win back money already spent
  • Borrowing money, using credit, or selling belongings to fund play
  • Neglecting work, relationships, or responsibilities because of gambling
  • Feeling anxious, irritable, or preoccupied when not gambling
  • Hiding the extent of your gambling from family or friends

If any of these apply to you, we strongly recommend using our self-assessment resources or reaching out to our support team, who can guide you toward the controls and organisations best suited to your situation.

Support for Players and Their Families

We work closely with independent organisations that specialise in gambling support, counselling, and treatment. We do not provide medical or psychological advice ourselves, but we can point you toward trusted resources, including:

  • GamCare – advice, support, and free counselling for anyone affected by gambling
  • GambleAware – information, tools, and referrals for treatment services
  • Gamblers Anonymous – peer support meetings for people recovering from problem gambling
  • BeGambleAware.org – national helpline and online support

We also make third-party blocking software, such as Gamban and BetBlocker, available to players who want an extra layer of protection against gambling websites, including our own.

How We Support Responsible Play Through Our Products

We design our Rewards Programme, promotions, and bonus offers with fairness and transparency in mind. Every bonus we issue, from our welcome offer to our Mystery Box and Wheel of Spins promotions, comes with clear wagering requirements, expiry dates, and conversion caps, so you always know exactly what is expected before you opt in. For full details on current offers, you can review our BetMaze Casino bonuses terms before deciding to participate. We never pressure players into depositing beyond their means to claim a promotion, and we encourage you to read the full terms of any offer before participating.

Our customer support team, available 24/7 through LiveChat, email, and our Help Centre, is trained to recognise signs of distress and to signpost players toward the appropriate self-help tools or external support services. If you contact us with concerns about your own play or that of a family member, we will respond with discretion and without judgement.

Account Verification and Financial Checks

We conduct identity and source-of-funds checks as part of our commitment to safer gambling and anti-money laundering compliance. These checks help us confirm that play remains affordable and appropriate for each individual account, and they may be requested at any stage of your relationship with us. This verification typically takes place shortly after you complete your BetMaze Casino registration, so it's worth having your documents ready in advance.

Underage Gambling Prevention

We take firm measures to prevent access by minors. We require proof of age and identity during account verification, and we recommend that parents or guardians use household-level filtering software, such as those listed by the Internet Matters or Net Nanny platforms, to prevent underage access to gambling websites on shared devices.

Reviewing and Closing Your Account

Beyond time-outs and self-exclusion, you always retain the right to close your account permanently. We will process account closure requests promptly and will not contact you with further marketing once your account has been closed. If you wish to reopen your account after a voluntary closure, we may apply a waiting period and additional checks to ensure this decision is well-considered.

Getting in Touch

We are here to help if you have any questions about our responsible gaming tools or wish to activate any of the limits described above. You can reach us through LiveChat, our Help Centre, or by emailing customersupport@instantgamesupport.com. If you have a complaint related to responsible gaming matters, you can also contact complaints@instantgamesupport.com, and our team will respond promptly and confidentially.

We remain dedicated to ensuring that everyone who plays at BetMaze Online Casino does so safely, within their means, and with full awareness of the support available should they ever need it.

Content updated: September 22, 2026